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My PC crashed so I had to recover it. Have installed Office 2003 and Outlook
is not lettign me set up the accounts. When I go tools>email accounts I get
"the operation failed due to registry or instalation problems" Have used the
repair tool andf have also doen a full uninstall and re-install. When I
restart my PC I get"unable to locate component BTTRAY.EXE and then his
application has failed to start ( I don't know which one)because wbtapi.dll
was not found. Thanks
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Neither the bttray.exe nor wbtapi.dll are native Outlook files.
Examine what addins you have that integrate with Outlook, remove them, and
try a repair installation of Outlook.
Failing that, uninstall the applications that use those files, reboot, then
uninstall Office and reboot again. Then try the install of Office again.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375
After furious head scratching, Rob Derby UK asked:
| My PC crashed so I had to recover it. Have installed Office 2003 and
| Outlook is not lettign me set up the accounts. When I go tools>email
| accounts I get "the operation failed due to registry or instalation
| problems" Have used the repair tool andf have also doen a full
| uninstall and re-install. When I restart my PC I get"unable to locate
| component BTTRAY.EXE and then his application has failed to start ( I
| don't know which one)because wbtapi.dll was not found. Thanks
|
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