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I don't know if this is the right place to ask about this, but maybe someone
knows what to do. My husband and I have separate computers. For years we
have been connected, at the same time, to the internet via cable modem and a
router. Now we are unable to be connected at the same time. Sometimes it's
me and sometimes it's him, but never at the same time and we never know
who's going to be connected or when. We've called Comcast and they say the
modem is working properly and the problem is the router. The technician, who
was here for three hours and replaced the modem couldn't help. All the
lights on the router are blinking as they should (we've tried two different
routers and they SEEM to be working properly). We are both using Windows XP
and all was well until last weekend when we were at the Comcast office to
exchange our cable box. While we were there, the woman behind the counter
said we only needed one IP address and removed the second one she saw there.
Since then, we've each had connection, but never at the same time. I am at a
loss as to what to do. Should we buy a new router? Should I call Comcast
again and cry or scream? Can someone here give me some suggestions?
Thanks so much in advance for your time...
Maddy
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No, it's not the right place to ask: this newsgroup is for questions about
interacting with the internet using Access, the database product that's part
of Office Professional.
You might try reposting to a newsgroup related to Windows XP or to
networking: microsoft.public.windowsxp.network_web would seem to be a good
choice.
--
Doug Steele, Microsoft Access MVP
http://I.Am/DougSteele
(no private e-mails, please)
"Michael Gourley" <mgourley2[ at ]comcast.net> wrote in message
news:OQGd8TPTJHA.4456[ at ]TK2MSFTNGP05.phx.gbl...
[Quoted Text] >I don't know if this is the right place to ask about this, but maybe
>someone knows what to do. My husband and I have separate computers. For
>years we have been connected, at the same time, to the internet via cable
>modem and a router. Now we are unable to be connected at the same time.
>Sometimes it's me and sometimes it's him, but never at the same time and we
>never know who's going to be connected or when. We've called Comcast and
>they say the modem is working properly and the problem is the router. The
>technician, who was here for three hours and replaced the modem couldn't
>help. All the lights on the router are blinking as they should (we've tried
>two different routers and they SEEM to be working properly). We are both
>using Windows XP and all was well until last weekend when we were at the
>Comcast office to exchange our cable box. While we were there, the woman
>behind the counter said we only needed one IP address and removed the
>second one she saw there. Since then, we've each had connection, but never
>at the same time. I am at a loss as to what to do. Should we buy a new
>router? Should I call Comcast again and cry or scream? Can someone here
>give me some suggestions?
>
> Thanks so much in advance for your time...
>
> Maddy
>
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Thank you, Doug. I'll do that.
Maddy
"Douglas J. Steele" <NOSPAM_djsteele[ at ]NOSPAM_gmail.com> wrote in message
news:eNfIfSXTJHA.1172[ at ]TK2MSFTNGP03.phx.gbl...
[Quoted Text] > No, it's not the right place to ask: this newsgroup is for questions about > interacting with the internet using Access, the database product that's > part of Office Professional. > > You might try reposting to a newsgroup related to Windows XP or to > networking: microsoft.public.windowsxp.network_web would seem to be a good > choice. > -- > Doug Steele, Microsoft Access MVP > http://I.Am/DougSteele> (no private e-mails, please) > > > "Michael Gourley" <mgourley2[ at ]comcast.net> wrote in message > news:OQGd8TPTJHA.4456[ at ]TK2MSFTNGP05.phx.gbl... >>I don't know if this is the right place to ask about this, but maybe >>someone knows what to do. My husband and I have separate computers. For >>years we have been connected, at the same time, to the internet via cable >>modem and a router. Now we are unable to be connected at the same time. >>Sometimes it's me and sometimes it's him, but never at the same time and >>we never know who's going to be connected or when. We've called Comcast >>and they say the modem is working properly and the problem is the router. >>The technician, who was here for three hours and replaced the modem >>couldn't help. All the lights on the router are blinking as they should >>(we've tried two different routers and they SEEM to be working properly). >>We are both using Windows XP and all was well until last weekend when we >>were at the Comcast office to exchange our cable box. While we were there, >>the woman behind the counter said we only needed one IP address and >>removed the second one she saw there. Since then, we've each had >>connection, but never at the same time. I am at a loss as to what to do. >>Should we buy a new router? Should I call Comcast again and cry or scream? >>Can someone here give me some suggestions? >> >> Thanks so much in advance for your time... >> >> Maddy >> > >
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try going to the internet control panel
"Michael Gourley" <mgourley2[ at ]comcast.net> wrote in message
news:OQGd8TPTJHA.4456[ at ]TK2MSFTNGP05.phx.gbl...
[Quoted Text] >I don't know if this is the right place to ask about this, but maybe
>someone knows what to do. My husband and I have separate computers. For
>years we have been connected, at the same time, to the internet via cable
>modem and a router. Now we are unable to be connected at the same time.
>Sometimes it's me and sometimes it's him, but never at the same time and we
>never know who's going to be connected or when. We've called Comcast and
>they say the modem is working properly and the problem is the router. The
>technician, who was here for three hours and replaced the modem couldn't
>help. All the lights on the router are blinking as they should (we've tried
>two different routers and they SEEM to be working properly). We are both
>using Windows XP and all was well until last weekend when we were at the
>Comcast office to exchange our cable box. While we were there, the woman
>behind the counter said we only needed one IP address and removed the
>second one she saw there. Since then, we've each had connection, but never
>at the same time. I am at a loss as to what to do. Should we buy a new
>router? Should I call Comcast again and cry or scream? Can someone here
>give me some suggestions?
>
> Thanks so much in advance for your time...
>
> Maddy
>
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"Michael Gourley" <mgourley2[ at ]comcast.net> wrote in message
news:OQGd8TPTJHA.4456[ at ]TK2MSFTNGP05.phx.gbl...
[Quoted Text] > I don't know if this is the right place to ask about this, but maybe
> someone knows what to do. My husband and I have separate computers. For
> years we have been connected, at the same time, to the internet via cable
> modem and a router. Now we are unable to be connected at the same time.
> Sometimes it's me and sometimes it's him, but never at the same time and
> we never know who's going to be connected or when. We've called Comcast
> and they say the modem is working properly and the problem is the router.
> The technician, who was here for three hours and replaced the modem
> couldn't help. All the lights on the router are blinking as they should
> (we've tried two different routers and they SEEM to be working properly).
> We are both using Windows XP and all was well until last weekend when we
> were at the Comcast office to exchange our cable box. While we were there,
> the woman behind the counter said we only needed one IP address and
> removed the second one she saw there. Since then, we've each had
> connection, but never at the same time. I am at a loss as to what to do.
> Should we buy a new router? Should I call Comcast again and cry or scream?
> Can someone here give me some suggestions?
>
> Thanks so much in advance for your time...
>
> Maddy
>
hi Maddy it sounds like to me its not the router nor the modem but that
extra ip adress the removed I not sure how there set up is on there end but
sounds like you suppose to have a different ip per computer by the sounds
of it. I think the best thing to do or try to do is call them back and
request they give you back the second ip adress and if you both able to
get on the net at the same time., then that is what the problem is. hope
this helps solve your problem
John
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Simple solution ipconfig \release
Ipconfig \renew
systems seem to be fighting for same ip address and router isn't helping.
Also check for update to the router bios.
"john smith" <news_groups[ at ]trashmail.net> wrote in message
news:un%23Ce8tZJHA.880[ at ]TK2MSFTNGP06.phx.gbl...
[Quoted Text] >
>
> "Michael Gourley" <mgourley2[ at ]comcast.net> wrote in message
> news:OQGd8TPTJHA.4456[ at ]TK2MSFTNGP05.phx.gbl...
>> I don't know if this is the right place to ask about this, but maybe
>> someone knows what to do. My husband and I have separate computers. For
>> years we have been connected, at the same time, to the internet via cable
>> modem and a router. Now we are unable to be connected at the same time.
>> Sometimes it's me and sometimes it's him, but never at the same time and
>> we never know who's going to be connected or when. We've called Comcast
>> and they say the modem is working properly and the problem is the router.
>> The technician, who was here for three hours and replaced the modem
>> couldn't help. All the lights on the router are blinking as they should
>> (we've tried two different routers and they SEEM to be working properly).
>> We are both using Windows XP and all was well until last weekend when we
>> were at the Comcast office to exchange our cable box. While we were
>> there, the woman behind the counter said we only needed one IP address
>> and removed the second one she saw there. Since then, we've each had
>> connection, but never at the same time. I am at a loss as to what to do.
>> Should we buy a new router? Should I call Comcast again and cry or
>> scream? Can someone here give me some suggestions?
>>
>> Thanks so much in advance for your time...
>>
>> Maddy
>>
> hi Maddy it sounds like to me its not the router nor the modem but that
> extra ip adress the removed I not sure how there set up is on there end
> but sounds like you suppose to have a different ip per computer by the
> sounds of it. I think the best thing to do or try to do is call them back
> and request they give you back the second ip adress and if you both able
> to get on the net at the same time., then that is what the problem is.
> hope this helps solve your problem
> John
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[Quoted Text] > This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.
--B_3313238274_501044
Content-type: text/plain;
charset="ISO-8859-1"
Content-transfer-encoding: 8bit
We had quite a few problems when we had Comcast. That¹s why we got rid of
them and went to Verizon. Ever since then, we haven¹t had a problem. I¹m not
saying that¹s the case. It also depends on what kind of router you are
using. We three Macintosh computers in our home. Two are Leopard and one is
Tiger and they all run off of our Belkin router. The laptop is wireless, so
it¹s a lot easier to work with. My suggestion to you would be to look in the
router¹s utility on the internet. To do this, you need to open your internet
browser and type in the IP address to access it. If you don¹t know what it
is, you will need to refer to the router¹s instruction manual/CD that it
came with. It may be something simple. Because you said that you can connect
at times and you husband can¹t/visa versa tells me that the router is
getting the internet but is only routing it to the computer that it being
used and not the other. If Comcast replaced your modem and that didn¹t work,
then it must be the router.
Hope this helps.
On 12/25/08 2:26 AM, in article un#Ce8tZJHA.880[ at ]TK2MSFTNGP06.phx.gbl, "john
smith" <news_groups[ at ]trashmail.net> wrote:
>
>
> "Michael Gourley" <mgourley2[ at ]comcast.net> wrote in message
> news:OQGd8TPTJHA.4456[ at ]TK2MSFTNGP05.phx.gbl...
>> > I don't know if this is the right place to ask about this, but maybe
>> > someone knows what to do. My husband and I have separate computers. For
>> > years we have been connected, at the same time, to the internet via cable
>> > modem and a router. Now we are unable to be connected at the same time.
>> > Sometimes it's me and sometimes it's him, but never at the same time and
>> > we never know who's going to be connected or when. We've called Comcast
>> > and they say the modem is working properly and the problem is the router.
>> > The technician, who was here for three hours and replaced the modem
>> > couldn't help. All the lights on the router are blinking as they should
>> > (we've tried two different routers and they SEEM to be working properly).
>> > We are both using Windows XP and all was well until last weekend when we
>> > were at the Comcast office to exchange our cable box. While we were there,
>> > the woman behind the counter said we only needed one IP address and
>> > removed the second one she saw there. Since then, we've each had
>> > connection, but never at the same time. I am at a loss as to what to do.
>> > Should we buy a new router? Should I call Comcast again and cry or scream?
>> > Can someone here give me some suggestions?
>> >
>> > Thanks so much in advance for your time...
>> >
>> > Maddy
>> >
> hi Maddy it sounds like to me its not the router nor the modem but that
> extra ip adress the removed I not sure how there set up is on there end but
> sounds like you suppose to have a different ip per computer by the sounds
> of it. I think the best thing to do or try to do is call them back and
> request they give you back the second ip adress and if you both able to
> get on the net at the same time., then that is what the problem is. hope
> this helps solve your problem
> John
>
--B_3313238274_501044
Content-type: text/html;
charset="ISO-8859-1"
Content-transfer-encoding: quoted-printable
<HTML>
<HEAD>
<TITLE>Re: Internet connection problems</TITLE>
</HEAD>
<BODY>
<FONT FACE=3D"Courier New"><SPAN STYLE=3D'font-size:11pt'>We had quite a few pr=
oblems when we had Comcast. That’s why we got rid of them and went to =
Verizon. Ever since then, we haven’t had a problem. I’m not sayi=
ng that’s the case. It also depends on what kind of router you are usi=
ng. We three Macintosh computers in our home. Two are Leopard and one is Tig=
er and they all run off of our Belkin router. The laptop is wireless, so it&=
#8217;s a lot easier to work with. My suggestion to you would be to look in =
the router’s utility on the internet. To do this, you need to open you=
r internet browser and type in the IP address to access it. If you don’=
;t know what it is, you will need to refer to the router’s instruction=
manual/CD that it came with. It may be something simple. Because you said t=
hat you can connect at times and you husband can’t/visa versa tells me=
that the router is getting the internet but is only routing it to the compu=
ter that it being used and not the other. If Comcast replaced your modem and=
that didn’t work, then it must be the router.<BR>
<BR>
Hope this helps.<BR>
</SPAN></FONT><SPAN STYLE=3D'font-size:11pt'><FONT FACE=3D"Arial"><BR>
<BR>
On 12/25/08 2:26 AM, in article <a href=3D"un#Ce8tZJHA.880[ at ]TK2MSFTNGP06.phx.g=
bl">un#Ce8tZJHA.880[ at ]TK2MSFTNGP06.phx.gbl</a>, "john smith" <<a =
href=3D"news_groups[ at ]trashmail.net">news_groups[ at ]trashmail.net</a>> wrote:<BR=
>
<BR>
</FONT></SPAN><BLOCKQUOTE><FONT SIZE=3D"2"><FONT FACE=3D"Lucida Grande"><SPAN S=
TYLE=3D'font-size:10pt'><BR>
<BR>
"Michael Gourley" <<a href=3D"mgourley2[ at ]comcast.net">mgourley2[ at ]c=
omcast.net</a>> wrote in message <BR>
<a href=3D"news:OQGd8TPTJHA.4456[ at ]TK2MSFTNGP05.phx.gbl..">news:OQGd8TPTJHA.445=
6[ at ]TK2MSFTNGP05.phx.gbl..</a>.<BR>
> I don't know if this is the right place to ask about this, but maybe <=
BR>
> someone knows what to do. My husband and I have separate computers. Fo=
r <BR>
> years we have been connected, at the same time, to the internet via ca=
ble <BR>
> modem and a router. Now we are unable to be connected at the same time=
.. <BR>
> Sometimes it's me and sometimes it's him, but never at the same time a=
nd <BR>
> we never know who's going to be connected or when. We've called Comcas=
t <BR>
> and they say the modem is working properly and the problem is the rout=
er. <BR>
> The technician, who was here for three hours and replaced the modem <B=
R>
> couldn't help. All the lights on the router are blinking as they shoul=
d <BR>
> (we've tried two different routers and they SEEM to be working properl=
y). <BR>
> We are both using Windows XP and all was well until last weekend when =
we <BR>
> were at the Comcast office to exchange our cable box. While we were th=
ere, <BR>
> the woman behind the counter said we only needed one IP address and <B=
R>
> removed the second one she saw there. Since then, we've each had <BR>
> connection, but never at the same time. I am at a loss as to what to d=
o. <BR>
> Should we buy a new router? Should I call Comcast again and cry or scr=
eam? <BR>
> Can someone here give me some suggestions?<BR>
><BR>
> Thanks so much in advance for your time...<BR>
><BR>
> Maddy<BR>
><BR>
hi Maddy it sounds like to me its not the router nor the modem =
but that <BR>
extra ip adress the removed I not sure how there set up is on there e=
nd but <BR>
sounds like you suppose to have a different ip per computer by =
the sounds <BR>
of it. I think the best thing to do or try to do is call them back and <BR>
request they give you back the second ip adress and if you both able to <BR=
>
get on the net at the same time., then that is what the problem is. h=
ope <BR>
this helps solve your problem<BR>
John <BR>
<BR>
</SPAN></FONT></FONT></BLOCKQUOTE>
</BODY>
</HTML>
--B_3313238274_501044--
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