Cannot follow a link, all else OK harvlo 1/9/2007 5:18:01 PM I installed the Beta 2007 Office Professional. I have had success with virtually everything, however, in Outlook, although I can tell the software is connecting to the internet because I get new emails--and I can click on the email and it opens up--, if I get an email from say Dell, advertising products, and I click on one of the products to follow the link, the link will not work. It reads something like "general failure..." Any suggestions are greatly appreciated.

Re: Cannot follow a link, all else OK "Hal Hostetler [MVP P/I]" <hhh[ at ]kvoa.com> 1/10/2007 2:21:25 AM Sadly "something like general failure" really isn't very descriptive or helpful. Would it be possible for you to post the entire error message you're getting? Hal -- Hal Hostetler, CPBE -- hhh[ at ]kvoa.com Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Still Cadillacin' - www.badnewsbluesband.com "harvlo" <harvlo[ at ]discussions.microsoft.com> wrote in message news:062C397D-EE60-4EA5-83EA-6ACD65B5A34C[ at ]microsoft.com... [Quoted Text] > I installed the Beta 2007 Office Professional. I have had success with > virtually everything, however, in Outlook, although I can tell the software > is connecting to the internet because I get new emails--and I can click on > the email and it opens up--, if I get an email from say Dell, advertising > products, and I click on one of the products to follow the link, the link > will not work. It reads something like "general failure..." > > Any suggestions are greatly appreciated.

Re: Cannot follow a link, all else OK harvlo 1/10/2007 9:54:01 PM Thank you and sorry for my inarticulate post. I thought it might have been a common bug. When I get a chance, I will write down the entire error message and then post it. Thank you, again, sir. "Hal Hostetler [MVP P/I]" wrote: [Quoted Text] > Sadly "something like general failure" really isn't very descriptive or > helpful. Would it be possible for you to post the entire error message > you're getting? > > Hal > -- > Hal Hostetler, CPBE -- hhh[ at ]kvoa.com > Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX > http://www.kvoa.com -- "When News breaks, we fix it!" > KVOA Television, Tucson, AZ. NBC Channel 4 > Still Cadillacin' - www.badnewsbluesband.com > > "harvlo" <harvlo[ at ]discussions.microsoft.com> wrote in message > news:062C397D-EE60-4EA5-83EA-6ACD65B5A34C[ at ]microsoft.com... > > I installed the Beta 2007 Office Professional. I have had success with > > virtually everything, however, in Outlook, although I can tell the > software > > is connecting to the internet because I get new emails--and I can click on > > the email and it opens up--, if I get an email from say Dell, advertising > > products, and I click on one of the products to follow the link, the link > > will not work. It reads something like "general failure..." > > > > Any suggestions are greatly appreciated. > > >

Re: Cannot follow a link, all else OK harvlo 1/11/2007 2:43:00 AM This is the entire error message, General failure. The URL was: "http://smallbusiness.dell.com.r.r?1.1.2d.2VW.1LCR2f.CKZOUK.....". Application not found. The above was the message received when I clicked on a Dell laptop computer advertisement. If the link was for something else, say a link to an ebay tutorial, well, the same result as above occurs, but with different numbers and letters only. It still reads General failure. The URL was: Thank you. "Hal Hostetler [MVP P/I]" wrote: [Quoted Text] > Sadly "something like general failure" really isn't very descriptive or > helpful. Would it be possible for you to post the entire error message > you're getting? > > Hal > -- > Hal Hostetler, CPBE -- hhh[ at ]kvoa.com > Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX > http://www.kvoa.com -- "When News breaks, we fix it!" > KVOA Television, Tucson, AZ. NBC Channel 4 > Still Cadillacin' - www.badnewsbluesband.com > > "harvlo" <harvlo[ at ]discussions.microsoft.com> wrote in message > news:062C397D-EE60-4EA5-83EA-6ACD65B5A34C[ at ]microsoft.com... > > I installed the Beta 2007 Office Professional. I have had success with > > virtually everything, however, in Outlook, although I can tell the > software > > is connecting to the internet because I get new emails--and I can click on > > the email and it opens up--, if I get an email from say Dell, advertising > > products, and I click on one of the products to follow the link, the link > > will not work. It reads something like "general failure..." > > > > Any suggestions are greatly appreciated. > > >

Re: Cannot follow a link, all else OK "Hal Hostetler [MVP-P/I]" <hhh[ at ]kvoa.com> 1/11/2007 5:27:38 AM This appears to be a default browser problem. In the two cases I found by searching, the problem was solved by setting IE to be the default browser; in one case by using "Set Program access and Defaults", and the other using the "Programs" tab in "Internet Options": http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=928545&SiteID=17 Cannot start processing services! - TechNet Forums http://episteme.arstechnica.com/eve/forums/a/tpc/f/99609816/m/510001932831 Outlook 2007 - can't click on any links Hal -- Hal Hostetler, CPBE -- hhh[ at ]kvoa.com Senior Engineer/MIS -- MS MVP- Print /Imaging -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Still Cadillacin' - www.badnewsbluesband.com "harvlo" <harvlo[ at ]discussions.microsoft.com> wrote in message news:9E772D90-C3CE-47DE-8B15-220809688F2F[ at ]microsoft.com... [Quoted Text] > This is the entire error message, > > General failure. The URL was: > > "http://smallbusiness.dell.com.r.r?1.1.2d.2VW.1LCR2f.CKZOUK.....". > Application not found. > > The above was the message received when I clicked on a Dell laptop > computer > advertisement. If the link was for something else, say a link to an ebay > tutorial, well, the same result as above occurs, but with different > numbers > and letters only. It still reads General failure. The URL was: > > Thank you. > > "Hal Hostetler [MVP P/I]" wrote: > >> Sadly "something like general failure" really isn't very descriptive or >> helpful. Would it be possible for you to post the entire error message >> you're getting? >> >> Hal >> -- >> Hal Hostetler, CPBE -- hhh[ at ]kvoa.com >> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX >> http://www.kvoa.com -- "When News breaks, we fix it!" >> KVOA Television, Tucson, AZ. NBC Channel 4 >> Still Cadillacin' - www.badnewsbluesband.com >> >> "harvlo" <harvlo[ at ]discussions.microsoft.com> wrote in message >> news:062C397D-EE60-4EA5-83EA-6ACD65B5A34C[ at ]microsoft.com... >> > I installed the Beta 2007 Office Professional. I have had success with >> > virtually everything, however, in Outlook, although I can tell the >> software >> > is connecting to the internet because I get new emails--and I can click >> > on >> > the email and it opens up--, if I get an email from say Dell, >> > advertising >> > products, and I click on one of the products to follow the link, the >> > link >> > will not work. It reads something like "general failure..." >> > >> > Any suggestions are greatly appreciated. >> >> >>

Re: Cannot follow a link, all else OK harvlo 1/11/2007 4:49:02 PM Thanks very much, Hal. I will try it the first chance I get and let you know the results. Thanks, again. "Hal Hostetler [MVP-P/I]" wrote: [Quoted Text] > This appears to be a default browser problem. In the two cases I found by > searching, the problem was solved by setting IE to be the default browser; > in one case by using "Set Program access and Defaults", and the other using > the "Programs" tab in "Internet Options": > > http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=928545&SiteID=17 > Cannot start processing services! - TechNet Forums > http://episteme.arstechnica.com/eve/forums/a/tpc/f/99609816/m/510001932831 > Outlook 2007 - can't click on any links > > Hal > -- > Hal Hostetler, CPBE -- hhh[ at ]kvoa.com > Senior Engineer/MIS -- MS MVP- Print /Imaging -- WA7BGX > http://www.kvoa.com -- "When News breaks, we fix it!" > KVOA Television, Tucson, AZ. NBC Channel 4 > Still Cadillacin' - www.badnewsbluesband.com > > "harvlo" <harvlo[ at ]discussions.microsoft.com> wrote in message > news:9E772D90-C3CE-47DE-8B15-220809688F2F[ at ]microsoft.com... > > This is the entire error message, > > > > General failure. The URL was: > > > > "http://smallbusiness.dell.com.r.r?1.1.2d.2VW.1LCR2f.CKZOUK.....". > > Application not found. > > > > The above was the message received when I clicked on a Dell laptop > > computer > > advertisement. If the link was for something else, say a link to an ebay > > tutorial, well, the same result as above occurs, but with different > > numbers > > and letters only. It still reads General failure. The URL was: > > > > Thank you. > > > > "Hal Hostetler [MVP P/I]" wrote: > > > >> Sadly "something like general failure" really isn't very descriptive or > >> helpful. Would it be possible for you to post the entire error message > >> you're getting? > >> > >> Hal > >> -- > >> Hal Hostetler, CPBE -- hhh[ at ]kvoa.com > >> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX > >> http://www.kvoa.com -- "When News breaks, we fix it!" > >> KVOA Television, Tucson, AZ. NBC Channel 4 > >> Still Cadillacin' - www.badnewsbluesband.com > >> > >> "harvlo" <harvlo[ at ]discussions.microsoft.com> wrote in message > >> news:062C397D-EE60-4EA5-83EA-6ACD65B5A34C[ at ]microsoft.com... > >> > I installed the Beta 2007 Office Professional. I have had success with > >> > virtually everything, however, in Outlook, although I can tell the > >> software > >> > is connecting to the internet because I get new emails--and I can click > >> > on > >> > the email and it opens up--, if I get an email from say Dell, > >> > advertising > >> > products, and I click on one of the products to follow the link, the > >> > link > >> > will not work. It reads something like "general failure..." > >> > > >> > Any suggestions are greatly appreciated. > >> > >> > >> > > >

Re: Cannot follow a link, all else OK harvlo 1/12/2007 2:51:01 AM Your recommended solution worked. I just went into Internet Options, set IE to be the default browser, and the links worked just fine. Thank you very much. "Hal Hostetler [MVP-P/I]" wrote: [Quoted Text] > This appears to be a default browser problem. In the two cases I found by > searching, the problem was solved by setting IE to be the default browser; > in one case by using "Set Program access and Defaults", and the other using > the "Programs" tab in "Internet Options": > > http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=928545&SiteID=17 > Cannot start processing services! - TechNet Forums > http://episteme.arstechnica.com/eve/forums/a/tpc/f/99609816/m/510001932831 > Outlook 2007 - can't click on any links > > Hal > -- > Hal Hostetler, CPBE -- hhh[ at ]kvoa.com > Senior Engineer/MIS -- MS MVP- Print /Imaging -- WA7BGX > http://www.kvoa.com -- "When News breaks, we fix it!" > KVOA Television, Tucson, AZ. NBC Channel 4 > Still Cadillacin' - www.badnewsbluesband.com > > "harvlo" <harvlo[ at ]discussions.microsoft.com> wrote in message > news:9E772D90-C3CE-47DE-8B15-220809688F2F[ at ]microsoft.com... > > This is the entire error message, > > > > General failure. The URL was: > > > > "http://smallbusiness.dell.com.r.r?1.1.2d.2VW.1LCR2f.CKZOUK.....". > > Application not found. > > > > The above was the message received when I clicked on a Dell laptop > > computer > > advertisement. If the link was for something else, say a link to an ebay > > tutorial, well, the same result as above occurs, but with different > > numbers > > and letters only. It still reads General failure. The URL was: > > > > Thank you. > > > > "Hal Hostetler [MVP P/I]" wrote: > > > >> Sadly "something like general failure" really isn't very descriptive or > >> helpful. Would it be possible for you to post the entire error message > >> you're getting? > >> > >> Hal > >> -- > >> Hal Hostetler, CPBE -- hhh[ at ]kvoa.com > >> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX > >> http://www.kvoa.com -- "When News breaks, we fix it!" > >> KVOA Television, Tucson, AZ. NBC Channel 4 > >> Still Cadillacin' - www.badnewsbluesband.com > >> > >> "harvlo" <harvlo[ at ]discussions.microsoft.com> wrote in message > >> news:062C397D-EE60-4EA5-83EA-6ACD65B5A34C[ at ]microsoft.com... > >> > I installed the Beta 2007 Office Professional. I have had success with > >> > virtually everything, however, in Outlook, although I can tell the > >> software > >> > is connecting to the internet because I get new emails--and I can click > >> > on > >> > the email and it opens up--, if I get an email from say Dell, > >> > advertising > >> > products, and I click on one of the products to follow the link, the > >> > link > >> > will not work. It reads something like "general failure..." > >> > > >> > Any suggestions are greatly appreciated. > >> > >> > >> > > >

Re: Cannot follow a link, all else OK Digger662 12/31/2008 4:00:00 AM I had a similar problem with a 3rd party browser called Maxthon. When I uninstalled it I began having problems opening hyperlinks in my Outlook. I was unable to fix it by making IE the default program, and further more the add programs was "greyed out" and I could not change them. I finally reinstalled the Maxthon browser and did not allow it to be set as the default browser. I then checked the settings to make sure that IE was indeed the default browser. I tested it with several e-mails and hyperlinks and voila it worked. I could open the links with Outlook. Then I uninstalled Maxthon again (2nd time) and when the uninstaller prompted me to keep my settings I said no. (I remember that the first time I performed the uninstall I kept the settings) The hyperlinks still work and IE is the default program again...life is good. I figured worst case I could leave Maxthon installed and just not use it. Hope this helps, I see alot of you out there looking for an answer. "ANRM" wrote: [Quoted Text] > Any further tips. I have tried everything I can think of - including > resetting IE7 innumerable times. I have uninstalled Mozilla and deleted all > relevant files. I have turned off my virus and spy checkers. All to no avail. > > "ANRM" wrote: > > > Yes. > > > > "Diane Poremsky {MVP}" wrote: > > > > > did you also reset web settings? > > > > > > -- > > > Diane Poremsky [MVP - Outlook] > > > Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ > > > Outlook 2007: http://www.slipstick.com/outlook/ol2007/ > > > > > > Outlook Tips by email: > > > dailytips-subscribe-request[ at ]lists.outlooktips.net > > > > > > Exchange Messaging Outlook newsletter: > > > EMO-NEWSLETTER-SUBSCRIBE-REQUEST[ at ]PEACH.EASE.LSOFT.COM > > > > > > Outlook Tips: http://www.outlook-tips.net/ > > > Outlook & Exchange Solutions Center: http://www.slipstick.com > > > > > > Access this newsgroup directly by visiting > > > http://www.microsoft.com/office/community/en-us/default.mspx > > > > > > > > > "ANRM" <ANRM[ at ]discussions.microsoft.com> wrote in message > > > news:52BC193C-6A67-41F0-B862-C59BB0571B42[ at ]microsoft.com... > > > > I have tried this but I still have the same problem. Any other > > > > suggestions? > > > > > > > > Anthony Millington > > > > > > > > "harvlo" wrote: > > > > > > > >> Your recommended solution worked. I just went into Internet Options, set > > > >> IE > > > >> to be the default browser, and the links worked just fine. > > > >> > > > >> Thank you very much. > > > >> > > > >> "Hal Hostetler [MVP-P/I]" wrote: > > > >> > > > >> > This appears to be a default browser problem. In the two cases I found > > > >> > by > > > >> > searching, the problem was solved by setting IE to be the default > > > >> > browser; > > > >> > in one case by using "Set Program access and Defaults", and the other > > > >> > using > > > >> > the "Programs" tab in "Internet Options": > > > >> > > > > >> > http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=928545&SiteID=17 > > > >> > Cannot start processing services! - TechNet Forums > > > >> > http://episteme.arstechnica.com/eve/forums/a/tpc/f/99609816/m/510001932831 > > > >> > Outlook 2007 - can't click on any links > > > >> > > > > >> > Hal > > > >> > -- > > > >> > Hal Hostetler, CPBE -- hhh[ at ]kvoa.com > > > >> > Senior Engineer/MIS -- MS MVP- Print /Imaging -- WA7BGX > > > >> > http://www.kvoa.com -- "When News breaks, we fix it!" > > > >> > KVOA Television, Tucson, AZ. NBC Channel 4 > > > >> > Still Cadillacin' - www.badnewsbluesband.com > > > >> > > > > >> > "harvlo" <harvlo[ at ]discussions.microsoft.com> wrote in message > > > >> > news:9E772D90-C3CE-47DE-8B15-220809688F2F[ at ]microsoft.com... > > > >> > > This is the entire error message, > > > >> > > > > > >> > > General failure. The URL was: > > > >> > > > > > >> > > "http://smallbusiness.dell.com.r.r?1.1.2d.2VW.1LCR2f.CKZOUK.....". > > > >> > > Application not found. > > > >> > > > > > >> > > The above was the message received when I clicked on a Dell laptop > > > >> > > computer > > > >> > > advertisement. If the link was for something else, say a link to an > > > >> > > ebay > > > >> > > tutorial, well, the same result as above occurs, but with different > > > >> > > numbers > > > >> > > and letters only. It still reads General failure. The URL was: > > > >> > > > > > >> > > Thank you. > > > >> > > > > > >> > > "Hal Hostetler [MVP P/I]" wrote: > > > >> > > > > > >> > >> Sadly "something like general failure" really isn't very descriptive > > > >> > >> or > > > >> > >> helpful. Would it be possible for you to post the entire error > > > >> > >> message > > > >> > >> you're getting? > > > >> > >> > > > >> > >> Hal > > > >> > >> -- > > > >> > >> Hal Hostetler, CPBE -- hhh[ at ]kvoa.com > > > >> > >> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX > > > >> > >> http://www.kvoa.com -- "When News breaks, we fix it!" > > > >> > >> KVOA Television, Tucson, AZ. NBC Channel 4 > > > >> > >> Still Cadillacin' - www.badnewsbluesband.com > > > >> > >> > > > >> > >> "harvlo" <harvlo[ at ]discussions.microsoft.com> wrote in message > > > >> > >> news:062C397D-EE60-4EA5-83EA-6ACD65B5A34C[ at ]microsoft.com... > > > >> > >> > I installed the Beta 2007 Office Professional. I have had success > > > >> > >> > with > > > >> > >> > virtually everything, however, in Outlook, although I can tell the > > > >> > >> software > > > >> > >> > is connecting to the internet because I get new emails--and I can > > > >> > >> > click > > > >> > >> > on > > > >> > >> > the email and it opens up--, if I get an email from say Dell, > > > >> > >> > advertising > > > >> > >> > products, and I click on one of the products to follow the link, > > > >> > >> > the > > > >> > >> > link > > > >> > >> > will not work. It reads something like "general failure..." > > > >> > >> > > > > >> > >> > Any suggestions are greatly appreciated. > > > >> > >> > > > >> > >> > > > >> > >> > > > >> > > > > >> > > > > >> >