Group:  General ยป microsoft.public.office.setup
Thread: Installation Problems

Installation Problems
Will Hammond 11/11/2008 6:13:01 PM
I recently upgraded from Vista 32 to Vista 64. I had no problems installing
my valid copy of Office Pro 2003 and then upgrading to Small Business 2007.
After it downloaded the updates from windows update I got an error and
Outlook disappeared. All the rest of the programs were there but the icons
for outlook disappeared and I couldnt find it in any folder (really wierd).
So I uninstalled everything (including office 2003) and then tried to
reinstall from scratch. 2003 loaded fine but then when I went to install 2007
it said I didnt have an upgradeable copy of Office on my machine (it worked
just fine the first time). I used up my free support from MS over a year ago
when I got Vista and I found them not very helpful anyway. Can someone shed
some light on this? I used the windows uninstall tool you can download from
the MS site and removed all everything I could that had anything to do with
Office but still get the error. Am I missing a file or regsitry key I should
be deleting (i manually went in and removed the MS office entries).
Re: Installation Problems
"Peter Foldes" <okf22[ at ]hotmail.com> 11/11/2008 11:15:31 PM
You are missing a valid version of Office that you can Upgrade since you most probably you have the Upgrade versions Office 2003 Pro and Small Business 2007

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Will Hammond" <Will Hammond[ at ]discussions.microsoft.com> wrote in message news:0015632D-9616-4533-949A-803E684D6EE6[ at ]microsoft.com...
[Quoted Text]
>I recently upgraded from Vista 32 to Vista 64. I had no problems installing
> my valid copy of Office Pro 2003 and then upgrading to Small Business 2007.
> After it downloaded the updates from windows update I got an error and
> Outlook disappeared. All the rest of the programs were there but the icons
> for outlook disappeared and I couldnt find it in any folder (really wierd).
> So I uninstalled everything (including office 2003) and then tried to
> reinstall from scratch. 2003 loaded fine but then when I went to install 2007
> it said I didnt have an upgradeable copy of Office on my machine (it worked
> just fine the first time). I used up my free support from MS over a year ago
> when I got Vista and I found them not very helpful anyway. Can someone shed
> some light on this? I used the windows uninstall tool you can download from
> the MS site and removed all everything I could that had anything to do with
> Office but still get the error. Am I missing a file or regsitry key I should
> be deleting (i manually went in and removed the MS office entries).
Re: Installation Problems
Will Hammond 11/12/2008 4:37:03 PM
I have a valid Full copy of Office 2003 (I had done the install before the
error and was able to upgrade). I wiped everything and formatted my drive and
reinstalled Vista (i was in process of doing same thing when error happened
anyway so I didnt lose anything).

"Peter Foldes" wrote:

[Quoted Text]
> You are missing a valid version of Office that you can Upgrade since you most probably you have the Upgrade versions Office 2003 Pro and Small Business 2007
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "Will Hammond" <Will Hammond[ at ]discussions.microsoft.com> wrote in message news:0015632D-9616-4533-949A-803E684D6EE6[ at ]microsoft.com...
> >I recently upgraded from Vista 32 to Vista 64. I had no problems installing
> > my valid copy of Office Pro 2003 and then upgrading to Small Business 2007.
> > After it downloaded the updates from windows update I got an error and
> > Outlook disappeared. All the rest of the programs were there but the icons
> > for outlook disappeared and I couldnt find it in any folder (really wierd).
> > So I uninstalled everything (including office 2003) and then tried to
> > reinstall from scratch. 2003 loaded fine but then when I went to install 2007
> > it said I didnt have an upgradeable copy of Office on my machine (it worked
> > just fine the first time). I used up my free support from MS over a year ago
> > when I got Vista and I found them not very helpful anyway. Can someone shed
> > some light on this? I used the windows uninstall tool you can download from
> > the MS site and removed all everything I could that had anything to do with
> > Office but still get the error. Am I missing a file or regsitry key I should
> > be deleting (i manually went in and removed the MS office entries).
>
Re: Installation Problems
"Peter Foldes" <okf22[ at ]hotmail.com> 11/13/2008 12:58:11 AM
If you have Upgraded before then there was some version of Office installed. Is there any version of Office installed at present that you are trying to Upgrade

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Will Hammond" <WillHammond[ at ]discussions.microsoft.com> wrote in message news:15D7BFE6-BA35-4D38-BD27-14EFA16B90BF[ at ]microsoft.com...
[Quoted Text]
>I have a valid Full copy of Office 2003 (I had done the install before the
> error and was able to upgrade). I wiped everything and formatted my drive and
> reinstalled Vista (i was in process of doing same thing when error happened
> anyway so I didnt lose anything).
>
> "Peter Foldes" wrote:
>
>> You are missing a valid version of Office that you can Upgrade since you most probably you have the Upgrade versions Office 2003 Pro and Small Business 2007
>>
>> --
>> Peter
>>
>> Please Reply to Newsgroup for the benefit of others
>> Requests for assistance by email can not and will not be acknowledged.
>>
>> "Will Hammond" <Will Hammond[ at ]discussions.microsoft.com> wrote in message news:0015632D-9616-4533-949A-803E684D6EE6[ at ]microsoft.com...
>> >I recently upgraded from Vista 32 to Vista 64. I had no problems installing
>> > my valid copy of Office Pro 2003 and then upgrading to Small Business 2007.
>> > After it downloaded the updates from windows update I got an error and
>> > Outlook disappeared. All the rest of the programs were there but the icons
>> > for outlook disappeared and I couldnt find it in any folder (really wierd).
>> > So I uninstalled everything (including office 2003) and then tried to
>> > reinstall from scratch. 2003 loaded fine but then when I went to install 2007
>> > it said I didnt have an upgradeable copy of Office on my machine (it worked
>> > just fine the first time). I used up my free support from MS over a year ago
>> > when I got Vista and I found them not very helpful anyway. Can someone shed
>> > some light on this? I used the windows uninstall tool you can download from
>> > the MS site and removed all everything I could that had anything to do with
>> > Office but still get the error. Am I missing a file or regsitry key I should
>> > be deleting (i manually went in and removed the MS office entries).
>>

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