Have you disabled the Office plug-in in Norton AV options? Have you
installed a compatible printer driver and made it the default printer?
--
Terry Farrell - MSWord MVP
"Stephen St. Denis" <scstdenis[ at ]gmail.com> wrote in message
news:CCE96C16-C68C-4253-9578-C832BD9D2495[ at ]microsoft.com...
[Quoted Text] >I have read through several forums and articles from Microsoft Help and
>Support. I have tried the suggested solutions with no sucess.
>
> This error occurs both for Word 2003 and Word 2007 in the Microsoft Office
> Professional suite on a single user Vista Home Premium x64 machine. Both
> versions were not installed at the same time. Excel 2007 has the same
> behavior. Word works in safe mode, but I cannot open a file.
> The problems started occurring shortly after installing Norton Internet
> Security 2009, although I can't see any connection. All updates and
> Service Pack 1 have been applied.
>
> Specifically, this is what I have tried:
>
> - Delete the Options and Addin keys in
> HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word and
> HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Word
> - Run Repair from the disc.
> - Run the diagnostic program with no errors. It says that to complete the
> processs, I need a file which will be downloaded within the next week.
> What file and why can't I download it now?
> - Uninstall Office 2007, clean the registry, reinstall Office 2007.
> - Make sure the Word\STARTUP under my Roaming profile is empty.
> - Verified that my Canon printer driver works.
> There are two strange things:
> - There is no Word Data registry key to rename.
> - When I rename the Normal template, a new one is not created.
>
> Any assistance would be much apppreciated since I've been trying to fix
> this for a week.
>
> (It's a good thing Microsoft doesn't build planes. They would be falling
> out of the sky like flies.)
>
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