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We are experiencing similar issues to others posted here except there does
not seem to be a specifice task being performed when MS Word hangs. The user
simply opens Word and begins typing. After several characters are typed Word
hangs and has to be forced to close. These are new HP desktops running XP SP3
and preinstalled with a PRO/Hybrid version of Office07 from HP and activated
as Office Basic. The repair option in ADD/REMOVE Programs will correct the
issue for 24 to 48 hrs. Uninstall/Reinstall produces the same result. The
issue occurs with Office SP1 installed or not. All settings in Office are
default.
All Help Appreciated
--
Jeff McManus
A+ Net+ MCP
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What printer setup do you have? If it is networked printers, try installing
a local printer driver and setting it as the Windows default and test again.
--
Terry Farrell - MSWord MVP
"JeffMcM" <JeffMcM[ at ]discussions.microsoft.com> wrote in message
news:F5B22D41-88E3-420E-B10A-6A5BA14F1FBF[ at ]microsoft.com...
[Quoted Text] > We are experiencing similar issues to others posted here except there does
> not seem to be a specifice task being performed when MS Word hangs. The
> user
> simply opens Word and begins typing. After several characters are typed
> Word
> hangs and has to be forced to close. These are new HP desktops running XP
> SP3
> and preinstalled with a PRO/Hybrid version of Office07 from HP and
> activated
> as Office Basic. The repair option in ADD/REMOVE Programs will correct the
> issue for 24 to 48 hrs. Uninstall/Reinstall produces the same result. The
> issue occurs with Office SP1 installed or not. All settings in Office are
> default.
>
> All Help Appreciated
> --
> Jeff McManus
> A+ Net+ MCP
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It is a locally attached USB printer.
--
Jeff McManus
A+ Net+ MCP
"Terry Farrell" wrote:
[Quoted Text] > What printer setup do you have? If it is networked printers, try installing
> a local printer driver and setting it as the Windows default and test again.
>
> --
> Terry Farrell - MSWord MVP
>
> "JeffMcM" <JeffMcM[ at ]discussions.microsoft.com> wrote in message
> news:F5B22D41-88E3-420E-B10A-6A5BA14F1FBF[ at ]microsoft.com...
> > We are experiencing similar issues to others posted here except there does
> > not seem to be a specifice task being performed when MS Word hangs. The
> > user
> > simply opens Word and begins typing. After several characters are typed
> > Word
> > hangs and has to be forced to close. These are new HP desktops running XP
> > SP3
> > and preinstalled with a PRO/Hybrid version of Office07 from HP and
> > activated
> > as Office Basic. The repair option in ADD/REMOVE Programs will correct the
> > issue for 24 to 48 hrs. Uninstall/Reinstall produces the same result. The
> > issue occurs with Office SP1 installed or not. All settings in Office are
> > default.
> >
> > All Help Appreciated
> > --
> > Jeff McManus
> > A+ Net+ MCP
>
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We must presume that it is fully compatible with Office 2007 - but check on
the support site to make sure it is the latest driver though.
As this is a newly installed PC, is it safe to assume that you have not
installed anything that has installed any add-ins in Office or Word such as
document management, scanning, AV or other utilities? If you have NAV,
disable the Office plug-in option.
If you are sure you have no add-ins, start Word in Safe mode and test the
stability again. From Start, Run, type in
winword /a
and press enter. Word will start in its default install co9ndition. Does it
work OK now?
Terry
"JeffMcM" <JeffMcM[ at ]discussions.microsoft.com> wrote in message
news:87E7244C-2908-436C-9A35-168C99DF05E2[ at ]microsoft.com...
[Quoted Text] > It is a locally attached USB printer.
> --
> Jeff McManus
> A+ Net+ MCP
>
>
> "Terry Farrell" wrote:
>
>> What printer setup do you have? If it is networked printers, try
>> installing
>> a local printer driver and setting it as the Windows default and test
>> again.
>>
>> --
>> Terry Farrell - MSWord MVP
>>
>> "JeffMcM" <JeffMcM[ at ]discussions.microsoft.com> wrote in message
>> news:F5B22D41-88E3-420E-B10A-6A5BA14F1FBF[ at ]microsoft.com...
>> > We are experiencing similar issues to others posted here except there
>> > does
>> > not seem to be a specifice task being performed when MS Word hangs. The
>> > user
>> > simply opens Word and begins typing. After several characters are typed
>> > Word
>> > hangs and has to be forced to close. These are new HP desktops running
>> > XP
>> > SP3
>> > and preinstalled with a PRO/Hybrid version of Office07 from HP and
>> > activated
>> > as Office Basic. The repair option in ADD/REMOVE Programs will correct
>> > the
>> > issue for 24 to 48 hrs. Uninstall/Reinstall produces the same result.
>> > The
>> > issue occurs with Office SP1 installed or not. All settings in Office
>> > are
>> > default.
>> >
>> > All Help Appreciated
>> > --
>> > Jeff McManus
>> > A+ Net+ MCP
>>
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Nothing I can think of would have an add-in installed. Trend Micro Internet
Security is installed as it is on most all systems we sell. I have reset
Trend to its defalts to insure that those setting weren't causing the issue.
There are 2 other identical systems in this office that are not having any
issues. I'll give the user a call and have them start Word in safe mode as
you suggest and see if that helps.
If starting Word in safe mode fixes the issue, what might be causing it to
begin with?
--
Jeff McManus
A+ Net+ MCP
"Terry Farrell" wrote:
[Quoted Text] > We must presume that it is fully compatible with Office 2007 - but check on
> the support site to make sure it is the latest driver though.
>
> As this is a newly installed PC, is it safe to assume that you have not
> installed anything that has installed any add-ins in Office or Word such as
> document management, scanning, AV or other utilities? If you have NAV,
> disable the Office plug-in option.
>
> If you are sure you have no add-ins, start Word in Safe mode and test the
> stability again. From Start, Run, type in
>
> winword /a
>
> and press enter. Word will start in its default install co9ndition. Does it
> work OK now?
>
> Terry
>
> "JeffMcM" <JeffMcM[ at ]discussions.microsoft.com> wrote in message
> news:87E7244C-2908-436C-9A35-168C99DF05E2[ at ]microsoft.com...
> > It is a locally attached USB printer.
> > --
> > Jeff McManus
> > A+ Net+ MCP
> >
> >
> > "Terry Farrell" wrote:
> >
> >> What printer setup do you have? If it is networked printers, try
> >> installing
> >> a local printer driver and setting it as the Windows default and test
> >> again.
> >>
> >> --
> >> Terry Farrell - MSWord MVP
> >>
> >> "JeffMcM" <JeffMcM[ at ]discussions.microsoft.com> wrote in message
> >> news:F5B22D41-88E3-420E-B10A-6A5BA14F1FBF[ at ]microsoft.com...
> >> > We are experiencing similar issues to others posted here except there
> >> > does
> >> > not seem to be a specifice task being performed when MS Word hangs. The
> >> > user
> >> > simply opens Word and begins typing. After several characters are typed
> >> > Word
> >> > hangs and has to be forced to close. These are new HP desktops running
> >> > XP
> >> > SP3
> >> > and preinstalled with a PRO/Hybrid version of Office07 from HP and
> >> > activated
> >> > as Office Basic. The repair option in ADD/REMOVE Programs will correct
> >> > the
> >> > issue for 24 to 48 hrs. Uninstall/Reinstall produces the same result.
> >> > The
> >> > issue occurs with Office SP1 installed or not. All settings in Office
> >> > are
> >> > default.
> >> >
> >> > All Help Appreciated
> >> > --
> >> > Jeff McManus
> >> > A+ Net+ MCP
> >>
>
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If it works in Safe Mode, it points to a corrupt normal.dot (in that user's
profile) or an incompatible third party add-in.
Terry
"JeffMcM" <JeffMcM[ at ]discussions.microsoft.com> wrote in message
news:2063E50D-25C0-448B-8C84-0D1BC08C3FD0[ at ]microsoft.com...
[Quoted Text] > Nothing I can think of would have an add-in installed. Trend Micro
> Internet
> Security is installed as it is on most all systems we sell. I have reset
> Trend to its defalts to insure that those setting weren't causing the
> issue.
> There are 2 other identical systems in this office that are not having any
> issues. I'll give the user a call and have them start Word in safe mode as
> you suggest and see if that helps.
>
> If starting Word in safe mode fixes the issue, what might be causing it to
> begin with?
> --
> Jeff McManus
> A+ Net+ MCP
>
>
> "Terry Farrell" wrote:
>
>> We must presume that it is fully compatible with Office 2007 - but check
>> on
>> the support site to make sure it is the latest driver though.
>>
>> As this is a newly installed PC, is it safe to assume that you have not
>> installed anything that has installed any add-ins in Office or Word such
>> as
>> document management, scanning, AV or other utilities? If you have NAV,
>> disable the Office plug-in option.
>>
>> If you are sure you have no add-ins, start Word in Safe mode and test the
>> stability again. From Start, Run, type in
>>
>> winword /a
>>
>> and press enter. Word will start in its default install co9ndition. Does
>> it
>> work OK now?
>>
>> Terry
>>
>> "JeffMcM" <JeffMcM[ at ]discussions.microsoft.com> wrote in message
>> news:87E7244C-2908-436C-9A35-168C99DF05E2[ at ]microsoft.com...
>> > It is a locally attached USB printer.
>> > --
>> > Jeff McManus
>> > A+ Net+ MCP
>> >
>> >
>> > "Terry Farrell" wrote:
>> >
>> >> What printer setup do you have? If it is networked printers, try
>> >> installing
>> >> a local printer driver and setting it as the Windows default and test
>> >> again.
>> >>
>> >> --
>> >> Terry Farrell - MSWord MVP
>> >>
>> >> "JeffMcM" <JeffMcM[ at ]discussions.microsoft.com> wrote in message
>> >> news:F5B22D41-88E3-420E-B10A-6A5BA14F1FBF[ at ]microsoft.com...
>> >> > We are experiencing similar issues to others posted here except
>> >> > there
>> >> > does
>> >> > not seem to be a specifice task being performed when MS Word hangs.
>> >> > The
>> >> > user
>> >> > simply opens Word and begins typing. After several characters are
>> >> > typed
>> >> > Word
>> >> > hangs and has to be forced to close. These are new HP desktops
>> >> > running
>> >> > XP
>> >> > SP3
>> >> > and preinstalled with a PRO/Hybrid version of Office07 from HP and
>> >> > activated
>> >> > as Office Basic. The repair option in ADD/REMOVE Programs will
>> >> > correct
>> >> > the
>> >> > issue for 24 to 48 hrs. Uninstall/Reinstall produces the same
>> >> > result.
>> >> > The
>> >> > issue occurs with Office SP1 installed or not. All settings in
>> >> > Office
>> >> > are
>> >> > default.
>> >> >
>> >> > All Help Appreciated
>> >> > --
>> >> > Jeff McManus
>> >> > A+ Net+ MCP
>> >>
>>
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Thanks Terry. Still waiting for word from the end user about the safe mode
option.
--
Jeff McManus
A+ Net+ MCP
"Terry Farrell" wrote:
[Quoted Text] > If it works in Safe Mode, it points to a corrupt normal.dot (in that user's
> profile) or an incompatible third party add-in.
>
> Terry
>
> "JeffMcM" <JeffMcM[ at ]discussions.microsoft.com> wrote in message
> news:2063E50D-25C0-448B-8C84-0D1BC08C3FD0[ at ]microsoft.com...
> > Nothing I can think of would have an add-in installed. Trend Micro
> > Internet
> > Security is installed as it is on most all systems we sell. I have reset
> > Trend to its defalts to insure that those setting weren't causing the
> > issue.
> > There are 2 other identical systems in this office that are not having any
> > issues. I'll give the user a call and have them start Word in safe mode as
> > you suggest and see if that helps.
> >
> > If starting Word in safe mode fixes the issue, what might be causing it to
> > begin with?
> > --
> > Jeff McManus
> > A+ Net+ MCP
> >
> >
> > "Terry Farrell" wrote:
> >
> >> We must presume that it is fully compatible with Office 2007 - but check
> >> on
> >> the support site to make sure it is the latest driver though.
> >>
> >> As this is a newly installed PC, is it safe to assume that you have not
> >> installed anything that has installed any add-ins in Office or Word such
> >> as
> >> document management, scanning, AV or other utilities? If you have NAV,
> >> disable the Office plug-in option.
> >>
> >> If you are sure you have no add-ins, start Word in Safe mode and test the
> >> stability again. From Start, Run, type in
> >>
> >> winword /a
> >>
> >> and press enter. Word will start in its default install co9ndition. Does
> >> it
> >> work OK now?
> >>
> >> Terry
> >>
> >> "JeffMcM" <JeffMcM[ at ]discussions.microsoft.com> wrote in message
> >> news:87E7244C-2908-436C-9A35-168C99DF05E2[ at ]microsoft.com...
> >> > It is a locally attached USB printer.
> >> > --
> >> > Jeff McManus
> >> > A+ Net+ MCP
> >> >
> >> >
> >> > "Terry Farrell" wrote:
> >> >
> >> >> What printer setup do you have? If it is networked printers, try
> >> >> installing
> >> >> a local printer driver and setting it as the Windows default and test
> >> >> again.
> >> >>
> >> >> --
> >> >> Terry Farrell - MSWord MVP
> >> >>
> >> >> "JeffMcM" <JeffMcM[ at ]discussions.microsoft.com> wrote in message
> >> >> news:F5B22D41-88E3-420E-B10A-6A5BA14F1FBF[ at ]microsoft.com...
> >> >> > We are experiencing similar issues to others posted here except
> >> >> > there
> >> >> > does
> >> >> > not seem to be a specifice task being performed when MS Word hangs.
> >> >> > The
> >> >> > user
> >> >> > simply opens Word and begins typing. After several characters are
> >> >> > typed
> >> >> > Word
> >> >> > hangs and has to be forced to close. These are new HP desktops
> >> >> > running
> >> >> > XP
> >> >> > SP3
> >> >> > and preinstalled with a PRO/Hybrid version of Office07 from HP and
> >> >> > activated
> >> >> > as Office Basic. The repair option in ADD/REMOVE Programs will
> >> >> > correct
> >> >> > the
> >> >> > issue for 24 to 48 hrs. Uninstall/Reinstall produces the same
> >> >> > result.
> >> >> > The
> >> >> > issue occurs with Office SP1 installed or not. All settings in
> >> >> > Office
> >> >> > are
> >> >> > default.
> >> >> >
> >> >> > All Help Appreciated
> >> >> > --
> >> >> > Jeff McManus
> >> >> > A+ Net+ MCP
> >> >>
> >>
>
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