> Did you try a detect and repair in outlook? Can he print from IE? Outlook
> uses IE's print engine for HTML messages.
>
> --
> Diane Poremsky [MVP - Outlook]
> Author, Teach Yourself Outlook 2003 in 24 Hours
> Need Help with Common Tasks?
http://www.outlook-tips.net/beginner/> Outlook 2007:
http://www.slipstick.com/outlook/ol2007/>
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>
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>
>
> "MelodyM" <MelodyM[ at ]discussions.microsoft.com> wrote in message
> news:4FE9205C-1E25-4FBC-A83F-3927E7B6ACFE[ at ]microsoft.com...
> >I have a user that has Outlook 2003 who receives email in HTML format, but
> > when he attempts to print the email he gets this error:
> >
> > A Runtime Error has occurred. Do you wish to Debug?
> > Line: (different number each time)
> > Error: Unspecified error.
> >
> > Then he will debug and receive the following error:
> >
> > var fReallyUseStreamHeader = (fUseStreamHeader &&
> > (dialogArguments.__IE_OutlookHeader != null)); this._anMerge[1] =
> > (fReallyUseStreamHeader) ? 1 : 0; this._nStatus =
> > ((fReallyUseStreamHeader) ?
> > 0 : 1); this.AddFirstPage(); this._aaRect[this._nStatus][0].contentSrc =
> > (fReallyUseStreamHeader) ? dialogArguments.__IE_OutlookHeader
> > : this._strDocURL;
> > }
> > function CPrintDoc_PrintAllSubDocuments(fRecursionOK)
> > {
> > if (this._aDoc)
> > {
> > var nDocs = this._aDoc.length;
> > var i;
> > g_cLeftToPrint += nDocs;
> > for (i = 0; i < nDocs; i++)
> >
> > We have tested with several printers and followed some online help
> > information I have found, but still cannot print any HTML emails. He can
> > get
> > around this problem by using our webmail site.
> >
> > Versions:
> > Office 2003 11.8118.8132
> > Windows XP SP2
> > IE 7.0.5730.11
> >
> > Any help would be appreciated.
> >
> > Thanks,
> >
> > Melody M.
>