Error on install of Office 2007 Chas 6/9/2007 1:43:02 PM Windows Vista Ultimate Office Enterprise 2007 I receive tthe message: "Setup cannot continue because a required file is either corrupted or not available. Run setup again from the original source disc or download location." MS support has been no help. What file is corrupt or not available? Where do I get file to replace.

Re: Error on install of Office 2007 "JoAnn Paules" <jl_paules[ at ]hotmail.com> 6/9/2007 8:12:30 PM Are you trying to install Office from an authentic CD? -- JoAnn Paules Microsoft MVP - Publisher How to ask a question http://support.microsoft.com/kb/555375 "Chas" <Chas[ at ]discussions.microsoft.com> wrote in message news:F436F65E-E697-4596-AECC-CAB02B64E84B[ at ]microsoft.com... [Quoted Text] > Windows Vista Ultimate > Office Enterprise 2007 > I receive tthe message: > "Setup cannot continue because a required file is either corrupted or not > available. Run setup again from the original source disc or download > location." > > MS support has been no help. What file is corrupt or not available? > Where do I get file to replace.

Re: Error on install of Office 2007 Chas 6/9/2007 9:13:00 PM Yes, purchased thru company Home use program. MS sent me a second CD and same error msg. "JoAnn Paules" wrote: [Quoted Text] > Are you trying to install Office from an authentic CD? > > -- > > JoAnn Paules > Microsoft MVP - Publisher > > How to ask a question > http://support.microsoft.com/kb/555375 > > > > "Chas" <Chas[ at ]discussions.microsoft.com> wrote in message > news:F436F65E-E697-4596-AECC-CAB02B64E84B[ at ]microsoft.com... > > Windows Vista Ultimate > > Office Enterprise 2007 > > I receive tthe message: > > "Setup cannot continue because a required file is either corrupted or not > > available. Run setup again from the original source disc or download > > location." > > > > MS support has been no help. What file is corrupt or not available? > > Where do I get file to replace. >

Re: Error on install of Office 2007 "Peter Foldes" <okf22[ at ]hotmail.com> 6/9/2007 10:35:33 PM Any previous Office version or suite installed? -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "Chas" <Chas[ at ]discussions.microsoft.com> wrote in message news:0B59F2D9-F094-42E9-BA7A-C00FF372D480[ at ]microsoft.com... [Quoted Text] > Yes, purchased thru company Home use program. MS sent me a second CD and > same error msg. > > "JoAnn Paules" wrote: > >> Are you trying to install Office from an authentic CD? >> >> -- >> >> JoAnn Paules >> Microsoft MVP - Publisher >> >> How to ask a question >> http://support.microsoft.com/kb/555375 >> >> >> >> "Chas" <Chas[ at ]discussions.microsoft.com> wrote in message >> news:F436F65E-E697-4596-AECC-CAB02B64E84B[ at ]microsoft.com... >> > Windows Vista Ultimate >> > Office Enterprise 2007 >> > I receive tthe message: >> > "Setup cannot continue because a required file is either corrupted or not >> > available. Run setup again from the original source disc or download >> > location." >> > >> > MS support has been no help. What file is corrupt or not available? >> > Where do I get file to replace. >>

Re: Error on install of Office 2007 Chas 6/9/2007 10:45:01 PM No previous versions. Brand new notebook ASUS VX2 Windows vista Ultimate Retail (has r - Enterprise"r" ) - Office Enterprise 2007 "Peter Foldes" wrote: [Quoted Text] > Any previous Office version or suite installed? > > -- > Peter > > Please Reply to Newsgroup for the benefit of others > Requests for assistance by email can not and will not be acknowledged. > > "Chas" <Chas[ at ]discussions.microsoft.com> wrote in message news:0B59F2D9-F094-42E9-BA7A-C00FF372D480[ at ]microsoft.com... > > Yes, purchased thru company Home use program. MS sent me a second CD and > > same error msg. > > > > "JoAnn Paules" wrote: > > > >> Are you trying to install Office from an authentic CD? > >> > >> -- > >> > >> JoAnn Paules > >> Microsoft MVP - Publisher > >> > >> How to ask a question > >> http://support.microsoft.com/kb/555375 > >> > >> > >> > >> "Chas" <Chas[ at ]discussions.microsoft.com> wrote in message > >> news:F436F65E-E697-4596-AECC-CAB02B64E84B[ at ]microsoft.com... > >> > Windows Vista Ultimate > >> > Office Enterprise 2007 > >> > I receive tthe message: > >> > "Setup cannot continue because a required file is either corrupted or not > >> > available. Run setup again from the original source disc or download > >> > location." > >> > > >> > MS support has been no help. What file is corrupt or not available? > >> > Where do I get file to replace. > >> >

Re: Error on install of Office 2007 "JoAnn Paules" <jl_paules[ at ]hotmail.com> 6/9/2007 11:04:45 PM Enterprise is not available as a retail version. It is volume license only. -- JoAnn Paules Microsoft MVP - Publisher How to ask a question http://support.microsoft.com/kb/555375 "Chas" <Chas[ at ]discussions.microsoft.com> wrote in message news:7EAC7BDC-9D41-48FC-9AC0-75A75A5F2769[ at ]microsoft.com... [Quoted Text] > No previous versions. > Brand new notebook > ASUS VX2 Windows vista Ultimate > Retail (has r - Enterprise"r" ) - Office Enterprise 2007 > > "Peter Foldes" wrote: > >> Any previous Office version or suite installed? >> >> -- >> Peter >> >> Please Reply to Newsgroup for the benefit of others >> Requests for assistance by email can not and will not be acknowledged. >> >> "Chas" <Chas[ at ]discussions.microsoft.com> wrote in message >> news:0B59F2D9-F094-42E9-BA7A-C00FF372D480[ at ]microsoft.com... >> > Yes, purchased thru company Home use program. MS sent me a second CD >> > and >> > same error msg. >> > >> > "JoAnn Paules" wrote: >> > >> >> Are you trying to install Office from an authentic CD? >> >> >> >> -- >> >> >> >> JoAnn Paules >> >> Microsoft MVP - Publisher >> >> >> >> How to ask a question >> >> http://support.microsoft.com/kb/555375 >> >> >> >> >> >> >> >> "Chas" <Chas[ at ]discussions.microsoft.com> wrote in message >> >> news:F436F65E-E697-4596-AECC-CAB02B64E84B[ at ]microsoft.com... >> >> > Windows Vista Ultimate >> >> > Office Enterprise 2007 >> >> > I receive tthe message: >> >> > "Setup cannot continue because a required file is either corrupted >> >> > or not >> >> > available. Run setup again from the original source disc or download >> >> > location." >> >> > >> >> > MS support has been no help. What file is corrupt or not available? >> >> > Where do I get file to replace. >> >> >>

Re: Error on install of Office 2007 Chas 6/9/2007 11:57:02 PM I purchased thru my company, home use program. I saw on this web site: How to determine whether you have a retail edition or a volume license edition of a 2007 Microsoft Office suite http://support.microsoft.com/kb/931401/en-us Per that article it said mine was a retail version...did I or they get it backwards? The CD and case say Office Enterprise 2007. "JoAnn Paules" wrote: [Quoted Text] > Enterprise is not available as a retail version. It is volume license only. > > -- > > JoAnn Paules > Microsoft MVP - Publisher > > How to ask a question > http://support.microsoft.com/kb/555375 > > > > "Chas" <Chas[ at ]discussions.microsoft.com> wrote in message > news:7EAC7BDC-9D41-48FC-9AC0-75A75A5F2769[ at ]microsoft.com... > > No previous versions. > > Brand new notebook > > ASUS VX2 Windows vista Ultimate > > Retail (has r - Enterprise"r" ) - Office Enterprise 2007 > > > > "Peter Foldes" wrote: > > > >> Any previous Office version or suite installed? > >> > >> -- > >> Peter > >> > >> Please Reply to Newsgroup for the benefit of others > >> Requests for assistance by email can not and will not be acknowledged. > >> > >> "Chas" <Chas[ at ]discussions.microsoft.com> wrote in message > >> news:0B59F2D9-F094-42E9-BA7A-C00FF372D480[ at ]microsoft.com... > >> > Yes, purchased thru company Home use program. MS sent me a second CD > >> > and > >> > same error msg. > >> > > >> > "JoAnn Paules" wrote: > >> > > >> >> Are you trying to install Office from an authentic CD? > >> >> > >> >> -- > >> >> > >> >> JoAnn Paules > >> >> Microsoft MVP - Publisher > >> >> > >> >> How to ask a question > >> >> http://support.microsoft.com/kb/555375 > >> >> > >> >> > >> >> > >> >> "Chas" <Chas[ at ]discussions.microsoft.com> wrote in message > >> >> news:F436F65E-E697-4596-AECC-CAB02B64E84B[ at ]microsoft.com... > >> >> > Windows Vista Ultimate > >> >> > Office Enterprise 2007 > >> >> > I receive tthe message: > >> >> > "Setup cannot continue because a required file is either corrupted > >> >> > or not > >> >> > available. Run setup again from the original source disc or download > >> >> > location." > >> >> > > >> >> > MS support has been no help. What file is corrupt or not available? > >> >> > Where do I get file to replace. > >> >> > >> >

Re: Error on install of Office 2007 Chas 6/9/2007 11:59:02 PM To determine whether you have a retail edition or a volume license edition, use one of the following methods. Method 1: Examine the contents of the installation disc 1. Insert the 2007 Office suite installation disc into the computer's CD drive or DVD drive. Note If you have multiple discs, use disc 1. Also, check the disc label for the DVD symbol. If you see this symbol, the disc must be inserted into a DVD drive. 2. When the Setup window is displayed, close the Setup window. 3. Click Start, and then click My Computer. 4. Right-click the CD drive or the DVD drive that contains the disc, and then click Explore. 5. Look for a folder that is named Admin. • If the Admin folder exists, this disc is a volume license edition. • If the Admin folder does not exist, this disc is a retail edition. Note Retail media includes a lowercase "r" before the ".WW" in the folder name and before the "WW.msi" in the msi file name. For example, Enterprise retail would be EnterpriserWW.msi in the Enterpriser.WW folder. Enterprise non-retail would be EnterpriseWW.msi in the Enterprise.WW. Notice the absence of the lowercase "r" in the non-retail names. "JoAnn Paules" wrote: [Quoted Text] > Enterprise is not available as a retail version. It is volume license only. > > -- > > JoAnn Paules > Microsoft MVP - Publisher > > How to ask a question > http://support.microsoft.com/kb/555375 > > > > "Chas" <Chas[ at ]discussions.microsoft.com> wrote in message > news:7EAC7BDC-9D41-48FC-9AC0-75A75A5F2769[ at ]microsoft.com... > > No previous versions. > > Brand new notebook > > ASUS VX2 Windows vista Ultimate > > Retail (has r - Enterprise"r" ) - Office Enterprise 2007 > > > > "Peter Foldes" wrote: > > > >> Any previous Office version or suite installed? > >> > >> -- > >> Peter > >> > >> Please Reply to Newsgroup for the benefit of others > >> Requests for assistance by email can not and will not be acknowledged. > >> > >> "Chas" <Chas[ at ]discussions.microsoft.com> wrote in message > >> news:0B59F2D9-F094-42E9-BA7A-C00FF372D480[ at ]microsoft.com... > >> > Yes, purchased thru company Home use program. MS sent me a second CD > >> > and > >> > same error msg. > >> > > >> > "JoAnn Paules" wrote: > >> > > >> >> Are you trying to install Office from an authentic CD? > >> >> > >> >> -- > >> >> > >> >> JoAnn Paules > >> >> Microsoft MVP - Publisher > >> >> > >> >> How to ask a question > >> >> http://support.microsoft.com/kb/555375 > >> >> > >> >> > >> >> > >> >> "Chas" <Chas[ at ]discussions.microsoft.com> wrote in message > >> >> news:F436F65E-E697-4596-AECC-CAB02B64E84B[ at ]microsoft.com... > >> >> > Windows Vista Ultimate > >> >> > Office Enterprise 2007 > >> >> > I receive tthe message: > >> >> > "Setup cannot continue because a required file is either corrupted > >> >> > or not > >> >> > available. Run setup again from the original source disc or download > >> >> > location." > >> >> > > >> >> > MS support has been no help. What file is corrupt or not available? > >> >> > Where do I get file to replace. > >> >> > >> >

Re: Error on install of Office 2007 "JoAnn Paules" <jl_paules[ at ]hotNOSPAMmail.com> 6/10/2007 6:18:48 PM Have you considered asking your company's IT dept? they may have had other with the same issue. (It's worth asking.) -- JoAnn Paules Microsoft MVP - Publisher How to ask a question http://support.microsoft.com/kb/555375 "Chas" <Chas[ at ]discussions.microsoft.com> wrote in message news:F3DEC96A-5868-4E9E-9404-2F3C4DFACCF0[ at ]microsoft.com... [Quoted Text] >I purchased thru my company, home use program. I saw on this web site: > How to determine whether you have a retail edition or a volume license > edition > of a 2007 Microsoft Office suite > http://support.microsoft.com/kb/931401/en-us > > Per that article it said mine was a retail version...did I or they get it > backwards? > The CD and case say Office Enterprise 2007. > > "JoAnn Paules" wrote: > >> Enterprise is not available as a retail version. It is volume license >> only. >> >> -- >> >> JoAnn Paules >> Microsoft MVP - Publisher >> >> How to ask a question >> http://support.microsoft.com/kb/555375 >> >> >> >> "Chas" <Chas[ at ]discussions.microsoft.com> wrote in message >> news:7EAC7BDC-9D41-48FC-9AC0-75A75A5F2769[ at ]microsoft.com... >> > No previous versions. >> > Brand new notebook >> > ASUS VX2 Windows vista Ultimate >> > Retail (has r - Enterprise"r" ) - Office Enterprise 2007 >> > >> > "Peter Foldes" wrote: >> > >> >> Any previous Office version or suite installed? >> >> >> >> -- >> >> Peter >> >> >> >> Please Reply to Newsgroup for the benefit of others >> >> Requests for assistance by email can not and will not be acknowledged. >> >> >> >> "Chas" <Chas[ at ]discussions.microsoft.com> wrote in message >> >> news:0B59F2D9-F094-42E9-BA7A-C00FF372D480[ at ]microsoft.com... >> >> > Yes, purchased thru company Home use program. MS sent me a second >> >> > CD >> >> > and >> >> > same error msg. >> >> > >> >> > "JoAnn Paules" wrote: >> >> > >> >> >> Are you trying to install Office from an authentic CD? >> >> >> >> >> >> -- >> >> >> >> >> >> JoAnn Paules >> >> >> Microsoft MVP - Publisher >> >> >> >> >> >> How to ask a question >> >> >> http://support.microsoft.com/kb/555375 >> >> >> >> >> >> >> >> >> >> >> >> "Chas" <Chas[ at ]discussions.microsoft.com> wrote in message >> >> >> news:F436F65E-E697-4596-AECC-CAB02B64E84B[ at ]microsoft.com... >> >> >> > Windows Vista Ultimate >> >> >> > Office Enterprise 2007 >> >> >> > I receive tthe message: >> >> >> > "Setup cannot continue because a required file is either >> >> >> > corrupted >> >> >> > or not >> >> >> > available. Run setup again from the original source disc or >> >> >> > download >> >> >> > location." >> >> >> > >> >> >> > MS support has been no help. What file is corrupt or not >> >> >> > available? >> >> >> > Where do I get file to replace. >> >> >> >> >> >>